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Q. I bought the Technician Study Guide for the Technician certification exam. I memorized all the material and none of the exam questions covered what was in the book.
A. The questions in the study guide are not the questions the user will see on the certification exam. The questions are meant to illustrate how the exam questions are set up, with multiple choice answers.
Q. What is your return policy on books?
A. We do accept returns 30 days from the date of purchase. The book(s) must be returned to our office in the same condition as when shipped them out. Any returned materials that are written in or damaged will not be refunded. There is a 10% restocking fee on all returns. Shipping charges are also not refunded.